Privacy Policy

RS Web Solution ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit rswebsolution.com or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you submit a contact form or enquiry
• Company name and project details when you request a quote
• Conversation data when you interact with our REX AI assistant
• Information you provide when communicating with us via email or WhatsApp

We also automatically collect certain technical information including your IP address, browser type, pages visited, and time spent on pages through Google Analytics and Microsoft Clarity.

2. How We Use Your Information

• To respond to your enquiries and provide our services
• To send you proposals, invoices, and project-related communications
• To improve our website and services through analytics
• To manage our client relationships using HubSpot CRM
• To comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with trusted service providers including HubSpot (CRM), Google Analytics (website analytics), Microsoft Clarity (user experience analytics), and Anthropic (AI assistant powering REX) — solely to operate our services. These providers are contractually obligated to protect your data.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also withdraw consent for marketing communications at any time. To exercise these rights, contact us at Contact@rswebsolution.com.

6. Cookies

Our website uses cookies for analytics and to improve your experience. You can control cookie settings through your browser. Disabling cookies may affect website functionality.

7. Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, or disclosure. Our website uses SSL encryption for all data transmission.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Contact

For any privacy-related questions or requests, please contact:
RS Web Solution
10/1/1A, Gobinda Khatick Road, Kolkata, West Bengal 700046
Email: Contact@rswebsolution.com
Phone: +91 9831028152